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llms.txt

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Decision guides Retry a payment

Retry later, spaced by days

The balance or the daily limit resets, so a later attempt with the same card can succeed without the customer doing anything.

Your answers so far

What came back from the payment?
A decline from the card issuer or the processor. Change
Which decline reason code did you get?
A funding or limit code. Change

Choose one

    What to build

    Send the Retry operation on the declined transaction, which the card networks permit for these three codes. Space attempts by days rather than minutes, cap the number of attempts, and stop as soon as a retry comes back with a code outside this set.

    What this means for PCI

    This is guidance rather than a compliance determination. Which questionnaire you are eligible for depends on your full environment, so confirm it with your QSA or your acquirer before you rely on it.

    Worth knowing

    • An issuer that reports insufficient funds now reports it again a minute from now. Retrying within minutes only adds declines to the card's history.
    • Where the customer isn't present for the retry, a fresh charge under a stored-credential consent is the other path, and it's reported as merchant-initiated.

    Reconnecting to the server

    Could not reconnect

    This session has ended

    Attempt 1

    Your work on this page is still here. Retrying keeps it; reloading starts the page again.

    The server no longer holds this page's state, so it has to be loaded again.