Has the payment settled?
Before settlement, the undo is a cancel and the money never moves. After it, the undo is a credit that sends the money back.
Your answers so far
- How did the customer pay?
- By card. Change
Choose one
What to build
What this means for PCI
This is guidance rather than a compliance determination. Which questionnaire you are eligible for depends on your full environment, so confirm it with your QSA or your acquirer before you rely on it.