# How did the customer pay?

[Cancel or refund a payment](https://devportal.qa.winkpg.io/docs/decide/cancel-or-refund-a-payment.md): Whether undoing a payment is a void, a reversal, or a refund, and what each one does to the money and to your records.

Cards and bank debits are undone on different rails, with different operations and a different calendar.

**Choose one**

- [By card.](https://devportal.qa.winkpg.io/docs/decide/cancel-or-refund-a-payment/has-the-card-payment-settled.md): Credit, debit, or prepaid, online or in person.
- [By ACH bank debit.](https://devportal.qa.winkpg.io/docs/decide/cancel-or-refund-a-payment/what-happened-to-the-debit.md): The customer gave a routing number and an account number.

- [Start over](https://devportal.qa.winkpg.io/docs/decide/cancel-or-refund-a-payment.md): go back to the first question.

## See also

- [All documentation](https://devportal.qa.winkpg.io/llms.txt): the machine-readable index of every public page on this site.