# Are you canceling all of it?

[Cancel or refund a payment](https://devportal.qa.winkpg.io/docs/decide/cancel-or-refund-a-payment.md): Whether undoing a payment is a void, a reversal, or a refund, and what each one does to the money and to your records.

A void is always for the full amount. Releasing part of a payment is a different operation, and not every processor offers it.

**Your answers so far**

- How did the customer pay? By card.
- Has the payment settled? No. It's authorized or captured, and its batch hasn't closed.

**Choose one**

- [Yes. The whole payment shouldn't happen.](https://devportal.qa.winkpg.io/docs/decide/cancel-or-refund-a-payment/cancel-it-before-it-settles.md): A duplicate order, or a customer who changed their mind.
- [No. Only part of the amount.](https://devportal.qa.winkpg.io/docs/decide/cancel-or-refund-a-payment/release-part-of-the-amount.md): One item out of stock, or a discount applied after the order.

- [Start over](https://devportal.qa.winkpg.io/docs/decide/cancel-or-refund-a-payment.md): go back to the first question.

## See also

- [All documentation](https://devportal.qa.winkpg.io/llms.txt): the machine-readable index of every public page on this site.